Terms of Service

Cancellation Policy

We will be happy to cancel or change your order if 48 hours notice is given. Unfortunately, we are unable to change an order after this time.

We do not accept cancellations under any circumstances, once the gift has left our premises.

Delivery Charges

We do not deliver to PO Boxes. Orders received after 2pm AWST will be processed on the next business day.

Express – Overnight to CBD locations 

Perth – 2-3 business days 

Sydney/Brisbane/Gold Coast – 3-5 business days

Melbourne – 3-5 business days  

Adelaide – 3-5 business days  

Cairns/Townsville – 3-5 business days  

Canberra – 3-5 business days

Hobart/Launceston – 3-5 business days

NT & ALL Regional Areas – 3-5 business days 

Incorrect delivery addresses resulting in a re-delivery will be charged a second delivery charge of $20.00. Re-delivery may take between 24-48 hours.

Hospital Deliveries

It is the responsibility of the purchaser to ensure the recipient will be in hospital for the full day, on the expected day of delivery.  If the patient has been discharged at time of delivery, a $20 re-delivery fee will result.

Courier Delays

Foreverkidz uses a third party courier service / Australia Post to deliver our baby gifts. Once your baby gift leaves our premises it is then in the hands of the courier company / Australia Post. We do our very best to ensure your gift arrives on time, however, there will always be circumstances that are out of our control which could affect delivery within these timeframes. In these rare instances, we will ensure we let you know as soon as we are made aware of the delay, and we will always aim to resolve the issue as quickly as humanly possible.

Refunds & Exchanges

In the unlikely event that your hamper or its contents arrive damaged or faulty, please get in contact with one of our friendly team members to advise the parcel will be returned. You will need to ensure that your gift is in the same condition as it was received.

Our team member will resolve the issue aiming for the best possible outcome from the following:

• Send a replacement hamper or replace the damaged item
• Issue a store credit for later use
• Refund the damaged item or hamper to the original payment method

Once the gift is received back to our warehouse we will take the next steps as requested.

Please return gifts back to our warehouse within 30 days of dispatch.

Availability of Products

All baby gifts are subject to stock availability. Any merchandise shown on the website may be discontinued or substituted without notice. If, due to unforeseen circumstances, it is necessary to substitute an item or an item is discontinued, Foreverkidz guarantees that such substitution will be of equal or greater value.

Payment

Payment is required prior to delivery. We have 3 easy to use methods for payment :

• Credit Card – We accept Visa, MasterCard and American Express. All card details are protected with Secure Shopping.
• Direct to Foreverkidz Bank Account – Our account details are provided on our invoices.
• Paypal

Authority to Leave a Gift

All of our baby gifts are labelled ‘Authority to Leave’. If the recipient is not home at time of delivery the gift will be left at the premises. If there is no safe place to leave the gift, a calling card will be left advising of the closest collection point or Australia Post shop.

Custom Orders

If you would like us to customise a gift hamper especially for you, let us know the occasion and your budget and we will be delighted to help.

International Orders

We are happy to receive orders from overseas for friends or family living in Australia. If you would like any help in ordering please call us on  0421488129, 0061 4 21488129 if calling from overseas or email info@foreverkidz.com.au.

Photographs

All photographic images within this website are owned by Foreverkidz, and permissions for use are required. Some of the items used in our photographs have been used for photographic purposes and are not provided as part of the gift hamper.

Questions

If you have any questions that are not covered within our website please call us on 0421488129 or email us at info@foreverkidz.com.au and we will be delighted to help.