Shipping & returns

Shipping costs

• Free shipping on orders of $200 or more, anywhere in Australia.
• Standard shipping under $200 is worked out at checkout from the items in your cart: nappy cakes, bassinets and oval baskets are $30 each; gift boxes, wicker baskets, cupcake boxes, bouquets and keepsake boxes are $20 each; blankets, wraps, swaddles, soothers, rattles, teethers, plush toys and babywear are $15 per type of item.
• Local pickup in Perth is free. Choose Local pickup at checkout — we email you when your order is ready to collect.
• Digital e-cards are emailed to you, so there is no shipping.

When we send your order

We pack and send orders Monday to Friday. Orders received after 2pm Perth time (AWST) are processed on the next business day. We are closed on weekends and public holidays and don't deliver on those days.

If you'd like us to hold your gift and send it later, add a note at checkout or email us.

Delivery times

After your order leaves us, delivery usually takes:

• Perth — 2 to 3 business days
• Sydney, Melbourne, Brisbane, Gold Coast, Adelaide, Canberra, Hobart, Launceston, Cairns and Townsville — 3 to 5 business days
• Northern Territory and all regional areas — 3 to 5 business days

We use a courier service and Australia Post. We do our very best to make sure your gift arrives on time, but once it has left us, delivery is in their hands and delays outside our control can happen. If we hear of a delay, we'll let you know as soon as we can and work to sort it out quickly.

Where we deliver

We deliver anywhere in Australia. We don't deliver to PO boxes.

Ordering from overseas? You're welcome to order a gift for friends or family living in Australia.

Hospitals and businesses

When a gift goes to a central delivery point such as a hospital reception or mail room, our delivery is complete once a staff member there has received it.

For hospital deliveries, please make sure the recipient will be in hospital for the whole day of delivery. If they have been discharged when the gift arrives, a $20 re-delivery fee applies.

Authority to leave

All our gifts are sent with authority to leave. If nobody is home, the gift is left at the address. If there is no safe place, the courier leaves a card with the nearest collection point or Australia Post shop. We can't accept responsibility for gifts taken after they were left as instructed.

Wrong address or change of address

An incorrect address that needs a re-delivery is charged a second delivery fee of $20, and re-delivery can take 24 to 48 hours.

If your gift is still in transit, we'll contact the courier to redirect it. Redirection can take up to three business days and an extra delivery fee may apply. Once a parcel is out for delivery, it can't be stopped.

Returns

If your gift or anything in it arrives damaged or faulty, please contact us and return it in the condition you received it, within 30 days of dispatch. We'll aim for the best outcome: a replacement gift or item, store credit, or a refund to your original payment method.

Digital e-cards can't be refunded once downloaded — please contact us if you have any problem with one.

The full details are in our terms of service.