Terms of service

Cancellations and changes

We're happy to cancel or change your order if you give us 48 hours' notice. After that we're unable to change an order.

Orders can't be cancelled once the gift has left our premises.

Delivery

Shipping costs, delivery times and delivery rules are on our shipping & returns page. In short: we deliver anywhere in Australia except PO boxes, orders received after 2pm Perth time (AWST) are processed on the next business day, and delivery usually takes 2 to 3 business days in Perth and 3 to 5 business days everywhere else.

An incorrect delivery address that needs a re-delivery is charged a second delivery fee of $20. Re-delivery may take 24 to 48 hours.

Hospital deliveries

It is the purchaser's responsibility to make sure the recipient will be in hospital for the full day of the expected delivery. If the patient has been discharged when the gift arrives, a $20 re-delivery fee applies.

Courier delays

We use a courier service and Australia Post to deliver our gifts. Once your gift leaves us, it is in their hands. We do our very best to make sure it arrives on time, but some circumstances are outside our control. If a delay happens, we'll let you know as soon as we hear about it and aim to resolve it as quickly as possible.

Refunds and exchanges

If your hamper or its contents arrive damaged or faulty, please contact us to arrange the return. The gift needs to be in the same condition as you received it.

We'll resolve the issue with the best possible outcome from the following:

send a replacement hamper or replace the damaged item
issue store credit for later use
refund the damaged item or hamper to the original payment method

Once the gift is back at our warehouse, we'll take the next step you asked for. Please return gifts within 30 days of dispatch.

Digital e-cards can't be refunded once downloaded. Please contact us if you have any problem with one.

Nothing in these terms limits your rights under the Australian Consumer Law.

Availability of products

All gifts are subject to stock availability. Any item shown on the website may be discontinued or substituted without notice. If we need to substitute an item, the substitute will be of equal or greater value.

Payment

Payment is required before delivery. All prices are in Australian dollars. You can pay by:

PayPal — with your PayPal account, or with a credit or debit card through PayPal. We never see or store your card details.
Bank transfer — our bank details and your payment reference are in your order confirmation email. We send your order once the payment arrives.
Cash on pickup — when you choose Local pickup in Perth, you can pay when you collect.

Authority to leave

All our gifts are sent with authority to leave. If the recipient is not home, the gift will be left at the address. If there is no safe place, a card will be left with the closest collection point or Australia Post shop.

Custom orders

If you'd like us to make a gift hamper especially for you, tell us the occasion and your budget and we'll be delighted to help.

International orders

We're happy to receive orders from overseas for friends or family living in Australia. If you'd like help ordering, call us on 0421 488 129 (+61 421 488 129 from overseas) or email info@foreverkidz.com.au.

Photographs

All photographs on this website are owned by Foreverkidz, and permission is required to use them. Some items in our photographs are for display only and are not part of the gift hamper.

Questions

If you have a question that isn't answered on our website, please call us on 0421 488 129, email info@foreverkidz.com.au or use our contact form. We'll be delighted to help.